If your product does not quite fit how you had hoped, we will work with you to make the exchange for your better-suited size. The product you wish to exchange must meet all return requirements in order for us to make the swap. Those return requirements are as followed:
- Just like when you return a product at the mall, the product must be unused, unworn (except for trying it on), and must include all original packaging and parts. You would not buy a shirt, wear the shirt for a week, and then decide to return it. This is the same idea! Please return products in the same condition they were purchased.
- The cost of your label will be deducted from your refund (or you can use your label, if you prefer)
- Returns and exchanges must be received within 45 days of your original order date. If it’s not working for you, we might as well have it back in our hands rather than the product creating clutter in your possession.
- If we receive an item that is ineligible for a refund per the policies listed above, we will unfortunately not be able to send the item back to you. This is just one of those things we have to do to keep our company in line. We appreciate your understanding of this return and exchange process!
Visit www.braceability.com/returns for further details on our return and exchange policy.
For more information on sizing, check out the links below:
For more information on returns, check out the links below: