What Should I Do if I Need to Return a Product?

Our return policy is simple! Review the points below:

Follow these steps when returning a product:

  1. Visit www.braceability.com/returns 

  2. Enter your order number to request a convenient prepaid shipping label (You can find your order number on your packing slip, or in your Order Confirmation Email)

  3. Locate your original shipping box or bag and reuse it to send your item(s) back to us, or use a different box if you do not have the original

Requirements For Returns and Exchanges:

  • The product must be unused, unworn (except for trying it on), and must include all original packaging and parts.
  • The cost of your label will be deducted from your refund (or you can use your label, if you prefer).
  • Returns and exchanges must be received within 45 days of your original order date
  • If we receive an item that is ineligible for a refund per the policies listed above, we will not be able to send the item back to you.

For more information on returns, check out the links below:

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