Our Return Policy is Simple! Here's What You Need to Know:
Follow these steps when returning a product:
- Visit www.braceability.com/returns
- Enter your order number to request a convenient prepaid shipping label. (You can find your order number on your packing slip, or in your Order Confirmation e-mail.)
- Locate your original shipping box or bag and reuse it to send your item(s) back to us, or use a different box if you do not have the original.
Requirements for Returns and Exchanges:
- The product must be unused, unworn, in the same condition as received, and must include all original packaging and parts.
- The cost of your label will be deducted from your refund (or you can use your own label, if you prefer).
- Returns and exchanges must be received within 30 days of your original purchase date.
- If we receive an item that is ineligible for a refund per the policies listed above, we will not be able to send the item back to you.
For more information on returns, check out the links below: