Send it Back! We'll Exchange It for the Correct Size.
We strive to help you order the correct size from the start, but we understand that not every fit is perfect—much like finding the right pair of pants. Everyone's body is unique, and so the fit of our products may vary.
That's why our 30-Day Return and Exchange Policy is designed to be straightforward and accommodating. If you need a different size, you can easily exchange your purchase, provided it meets our return criteria. Below are detail you need to ensure a smooth process. Just send the item back within 30 days of your purchase date, and we'll handle the rest to make sure you get the perfect, comfortable fit you deserve!
Follow These Steps When Returning or Exchanging a Product
- Visit www.braceability.com/returns
- Enter your order number to request a convenient prepaid shipping label. (You can find your order number on your packing slip, or in your Order Confirmation e-mail).
- Locate your original shipping box or bag and reuse it to send your item(s) back to us, or use a different box if you do not have the original.
Requirements for Returns and Exchanges
To ensure a seamless return or exchange experience, please keep the following in mind:
Condition of the Product
The item must be used and unworn, aside from trying it on, just as you would when shopping at a mall. It should include all original packaging and parts. Please return products in the same condition they were purchased to ensure a smooth process.
Shipping Costs
The cost of the return label will be deducted from your refund. Alternatively, you’re welcome to use your own shipping label if you prefer.
Time Frame
Returns and exchanges must be received within 30 days of your original order date. If a product isn’t right for you, it’s better to have it returned to us rather than becoming clutter in your home.
Ineligible Items
If we receive an item that doesn’t meet the conditions mentioned in our Return and Exchange Policy, we will unfortunately not be able to process a refund or send the item back. We know this is tough, but it’s necessary to maintain fairness and efficiency in our operations. We greatly appreciate your understanding and cooperation with our return and exchange process.
If you would like to view our Return and Exchange Policy, you can do so by visiting here.
For more information on sizing, check out the links below: